• Venue and event management in the cloud

Compass Group selects Priava for Australia-wide venue management

Sydney, 3rd August 2016 – Priava, the leading cloud-based venue management software company, has been selected by Compass Group (Australia) Pty Ltd, part of Compass Group PLC, the world’s leading food and support services company to manage events at a variety of its venues across Australia. Compass Group (Australia) delivers fine dining and concierge services for corporate clients and some of Australia’s most iconic venues including Australian Museum, Queensland Museum, Museum Victoria Melbourne, Melbourne Zoo, Werribee Open Range Zoo and Old Parliament House, all of which are now successfully using Priava.

Jane Crulci, Sales Manager at Compass commented, “We decided to update our existing venue management system because it was managed in isolation and used without consistency across the group. This resulted in limitations on the ability to produce quality reports, manage brand standards and provide consistency to our customers.

We reviewed a number of solutions on the market but we chose Priava because it fulfilled all our needs. For a company of our size it was important for us to be able to share information across multiple sites so we can see what our clients are doing in other states and encourage them to hold more events with us. As Priava is cloud-based it can be accessed effortlessly by all venues.”

Delivering consistency and consolidation across different venues

Another key reason why Priava was chosen is that it allows Compass to manage its many remote venues using a single scalable system. This gives Area Managers the opportunity to create a consistency across their venues when it comes to reporting, training and business processes. By giving all venue managers and team members access to a centralised system means Compass can share staff and skill sets across its operation. In turn this translates into enhanced service, improved efficiencies and reduced costs.

Priava – “Invaluable for cross-selling venues and cross-training for sales staff”

compass-eventsJane added, “Priava is also a very easy to read programme for the events, kitchen, operations and finance team. The colour coding for statuses and the ease in which you can view the calendar makes it very clear where each and every event is at any time. By growing our venue portfolio across different states Priava will also be invaluable for cross-selling venues and cross-training for sales staff.”

The benefits that Priava will deliver to venues managed by The Compass Group include:

  • Managers can run multi-venue reports from any location
  • More effective staff cover – enables mobility of employees across different sites
  • Single database provides centralisation, consistency and saves time
  • Easier and faster training – new team members can be trained remotely and efficiently
  • Head office can access financials, update templates and manage licensing
  • Business intelligence through improved reporting
  • Cross-selling of venues across entire group
  • Administrators will have greater control over users groups and the type of information that they can access in the system
  • Staff are enthusiastic about engaging with the system
  • Updates made by central administrators and super users are available in real time to all users.

About Priava Technology

Priava is a cloud-based and centralised event management & booking system aimed at venues of all sizes – from meeting rooms through to large stadia.  With its familiar and easy-to-use web interface, the software requires minimal training, yet its powerful functionality provides all the complexities involved with multi-venue availability, including event logistics, CRM, sales & marketing, catering, business intelligence, equipment and resource requirements. Unlike other systems, all Priava customers are always on the same version of the software, so venues can always access the latest features and enjoy the benefits of being part of a global community of users.

priava-featuresOffered in the cloud as a service, Priava enables venue managers to arrange and plan future venue availability and review both customer history and ongoing operational trends in real time. The results are to boost the customer experience whilst maximising the venue’s overall efficiency, number of bookings and revenues.

Key modules that form part of Priava’s software include; an easy-to-use CRM system that allows users to add & edit contact, organisation and opportunity records with ease, Events & Bookings which combines the ability to access a sophisticated venue chart together with the ability to find, add & edit event bookings, Online Calendar & Enquiries which has been developed to boost efficiency for organisations that manage venues that need to be booked on a self-service basis such as internal meeting rooms or external facilities that are in high demand (e.g. sporting facilities, community halls etc.) Catering & Inventory allow users to attach food, beverages, resources and equipment to quotes and event bookings with advanced reporting on profits and losses as well as the ability to link to accounting packages, Advanced Permissions which enables administrators to control the information that users have access to, and Priava’s REST API which allows Priava to sync information with 3rd party systems.

Cloud software is being rapidly adopted by the venue and event management industry who demand fast, reliable and secure access to key information, at any time and from anywhere.

With minimal training, the Priava cloud platform enables venue managers to work on multiple events at the same time, rapidly locate any event, contact or account record, manage calendars, and review confirmed events. Using the standards-based REST API, Priava’s system can also be easily and quickly integrated with other complementary third party systems such as accounts or marketing.

About Priava

Headquartered in Sydney, Australia, Priava is the World’s leading cloud-based venue management software company that specialises in delivering venue and event management solutions using the SaaS (Software-as-a-Service) business model to a wide portfolio of niche markets in the venue and events sector. With additional presence in London, New York and New Zealand, the company supports a diverse range of venues across the globe from single venues through to 100+ multi-site operations.