Sydney, 23 February 2020 – Priava, the world’s leading venue and events management software company, has announced that they will be further expanding the Australian and UK support teams due to unprecedented growth across Asia-Pacific and Europe.
Since launching their cloud-based application in 2011, Priava has enjoyed massive growth globally with recent sales to Changi Airport, Stadium Malaysia in Asia, and London Business School, Somerset House in the UK, as recent examples of world-class clients.
Shaun Butler, Priava’s CEO, believes that customer service has been the key to the ongoing success of their cloud-based application. Shaun commented, “Our primary goal has always been to deliver cutting-edge technology matched with exceptional customer service, and we know from the feedback we receive from our customers that this is what sets us apart from our competitors.”
To ensure that they continue to provide excellent service for their customers, Priava is committed to growing their support team with a mix of both IT and events professionals. Across their global support offices, their team includes former event and venue managers, chefs and conference organisers. Given their first-hand industry experience, they can supply technical support for their application, and help customers to find ways of using the system to suit their needs and to manage their businesses effectively.
With a growing number of clients in the Asia-Pacific and European regions, Priava has been working on expanding their global support teams and previously appointed Resitara Apa as the Application & Customer Support Officer (APAC) and more recently Rana Chahine as Customer Support Agent (Europe). Having worked in a number of senior management and leadership roles for a variety of venues including theatres, restaurants, bars and large-scale event centres, Resitara has a wealth of experience and an impressive track record when it comes to frontline customer service – he has previously delivered silver-service for Queen Elizabeth II and has also served a number of other high-profile VIPs including Nelson Mandela and Celine Dion.
In Resitara’s opinion, the move from event management to software support was a natural progression because customer service is at the core of both roles. “Throughout my professional experience, I have always looked for opportunities to serve and look after people. This passion has seen me work for a range of different companies including everything from large-scale event venues to not-for-profit organisations run by the United Nations and has now lead me to Priava,” says Resitara, “My aim now is to show my peers in the events industry how to leverage off the functionality that is available within our cloud-based application to allow them to excel in what they do and provide a better service experience for their clients by being better organised and managing their events and venues effectively.”
About Priava’s Technology
Priava is a cloud-based and centralised venue and event management system aimed at venues of all sizes. With its familiar and easy-to-use web interface, the software requires minimal training, yet its powerful functionality supports users at every stage of the event management process – from capturing the initial enquiry to coordinating logistics and producing invoices and reports.
Key modules that form part of Priava’s software include; CRM, Events & Bookings, Catering & Inventory, Online Bookings and Advanced Permissions. Priava also offers a REST API which allows customers to sync information with 3rd party systems including accounting packages, marketing systems and more.
Offered in the cloud as a service, Priava is a true multi-tenant system so all customers have access to the same version of the software. This means that Priava users can always access the latest features.
Cloud software is being rapidly adopted by the venue and event management industry who demand fast, reliable and secure access to key information, at any time and from anywhere.
Priava is an enterprise-grade venue and event management solution for world-class venues.
Our cloud-based solution has been tried and tested by thousands of venues worldwide and has generated over $2 Billion of events & bookings.
At Priava, our customers’ success is our success and they are at the centre of what we do. Our primary goal has always been to deliver cutting-edge technology matched with exceptional customer service increasing employee productivity, team collaboration, customer loyalty and, most importantly, their sales using Priava’s Software solution.
Our Leadership includes some of the most inventive and experienced executives in the Venues, Events and Technology industry.
For further information, visit: https://www.priava.com
Johanna Santafe, Marketing, Priava
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