2021 was another challenging year for venues and events. Working closely with our customers, we have and continue to feel the effects of COVID, but we are confident that the past two years have made us more robust, agile, and aware of the importance of bringing people together at meetings and events – there’s just nothing quite like collaborating or celebrating in person.
Despite the challenges that we have all faced this year, we are incredibly proud of our team, who have worked tirelessly to deliver solutions to help our customers combat the impacts of COVID and accommodate new and ever-changing restrictions. With that in mind, we took the opportunity to reflect on the past 12 months.
Here are some of the highlights, together with a sneak peek of what we have planned for 2022:
Priava by Ungerboeck
By far, the biggest highlight of 2021 was when we joined forces with Ungerboeck – the world’s leading event management software provider. Ungerboeck has seen rapid international growth in a short period. In becoming part of Ungerboeck, Priava will accelerate industry innovation and add more value for our customers worldwide.
Both Ungerboeck and Priava will continue to support all existing customers with the same focus on success, so customers can rest assured that they can keep using the same products and services without interruption. In addition, as the product teams come together, customers can look forward to exciting new offerings to support their events businesses.
Priava Product Releases
Yet again, our Development Team delivered several new features and modules this year to enhance our cloud-based venue and event management solution. From online payments to enhanced security measures, automating workflows, and mobile app updates, our focus has been on building solutions to help our customers thrive during and beyond the pandemic.
Here’s a quick summary of our major product releases from 2021:
- A fully integrated Payment Portal to allow direct payments from invoices issued from Priava and via our Online Bookings sites
- The ability to program Scheduled Reports to be run and distributed at predefined intervals
- New Chart view options including Customisable Chart Views, Inventory Chart and a brand-new Calendar
- Email Templates that help users to streamline their internal and external communications
- Security enhancements including User Validation, Multi-factor Authentication & Stay Signed In
- Workflow Automation to help Priava users to reduce manual processes and streamline their standard business processes
- A range of mobile app updates that make it easier than ever for our users to capture enquiries, manage events, run reports and send emails on the go.
New & Improved Integrations
As well as improving our application, we also delivered new and improved integrations to expand the capabilities of Priava. These integrations allow Priava to seamlessly communicate with digital signature solutions, accounting packages, event registration platforms, CRMS, ERPs, iPaaS, EPoS and more.
Here are some of the new and improved integrations we released in 2021:
Premium Ticketing Business Awards
In Partnership with Sodexo, Priava was named a finalist in the “Guest Experience Award” Category of the 2021 Ticketing Business Awards. The Ticketing Business Awards recognise leadership, innovation & achievement in the application of ticketing across sports, performing arts, music, cinema, live entertainment, and visitor attractions. The awards are made up of ten different categories, and in partnership with Sodexo, Priava was named a finalist in the “Guest Experience Award” category.
This recognition was the result of the successful implementation of Priava’s premium ticketing solution at Hampden Park. Sodexo is the preferred venue partner at Hampden Park. They chose Priava as their technology partner to help them streamline the buyer’s journey for guests wishing to purchase hospitality packages for VIP suites and other matchday events.
Looking to 2022
With ongoing restrictions still impacting venues, events, and travel across the globe, we know that throughout 2022 we will need to continue supporting our customers to overcome any challenges that arise from COVID. To do this, we will focus our attention on helping our customers maximise their business potential and improve their operating efficiency.
As part of the Ungerboeck team, from a product development perspective, we now have even more capacity to deliver cutting-edge solutions. Our roadmap for 2022 includes a range of impressive functionality, including ticketing solutions, enhanced security measures like Single Sign-On, and even more integrations.
Similarly, from a service standpoint, working with Ungerboeck, we now have a bigger team that will allow us to provide a more tailored service experience for our customers. In particular, dedicated Customer Success Managers with relevant industry experience will work with our Account Managers to help our clients grow their businesses using our tools. Stay tuned for more updates in the near year!
