Our entire industry is currently facing difficult times with many uncertainties lying ahead of us. As a born in the cloud company, working remotely is part of our DNA, Priava has the necessary resources to continue delivering best in class service. Our teams are committed to supporting and helping you navigate through this unprecedented event.
As a sign of our commitment to you, we are implementing the following support items so you can capitalise on your time and optimise your Priava usage:
- Free regular webinars: 30 minutes sessions (20 minutes Presentation – 10 minutes Questions) conducted on specific topics related to the crisis we are living in. You can register to our webinars and watch the replays here. Please check this page regularly in order to register to or watch the new webinars. Example of topics covered: ‘What steps can I take to help manage forced closures?’ – ‘What steps to take when the closure is over?’ – ‘What maintenance can my team perform on the system during the slow down?’
- Help Centre: New dedicated COVID-19 section to be added to the Help Centre which will be regularly updated and will include all the webinars registration links. Users will be notified as soon as an update is made.
- Chat with your Customer Advocate: If extra help is required, we offer you a free service of booking a 30 minutes personalised session with your customer advocate.
Finally, should you have any concerns with your subscription or payment terms, please reach out to our team at firstname.lastname@example.org
Nothing changes for day to day support, please continue to contact the support team with any questions and check regularly this page as we will continuously provide updates.
We hope these measures will give additional support during these difficult times.