Introduction

Key Challenge


Rebecca Pickard
The Solution

Straightforward implementation & training and easy roll-out to future stadia
According to F3 the implementation went very smoothly. After Priava had customised the solution to meet F3’s needs they then initiated a training for the six users at MCFC. They have since taken advantage of Priava’s Advanced Permissions Module for another stadium, that effectively enables additional users to be added to the main system with controlled access to information that is only relevant to that venue. The benefit of this is that F3 need only invest in one system and simply add on additional users as they grow their business with additional venues. Rebecca comments, “The training went very well, from a user point of view the system is very straight forward, self-explanatory, easy to use and intuitive and compared really favourably with other systems I had used in the past.”
The Results
Customised business reporting provides invaluable information for sales team and senior management
Proactive management and nurturing of top clients
Built-in CRM facility encourages new business and supports ‘thank-you’ events for clients
Priava incentivises the team
Priava’s ‘Packages’ and ‘Master & Sub-Events’ modules reduce admin, save time and increase revenues
Day to day efficiencies through easy navigation, automation, multiple tabs and bookings chart
“We know what our figures are before accounts do”
Bookings up by 44%
Summary
- Supports multiple venues and can assign clients to multiple organisations;
- Supports meeting targets and year on year increase in bookings (44%);
- Customisable reporting that allows a venue to specify exactly the data it needs to run its business;
- Eliminates double bookings and assists with resource management;
- Easy management and clear demarcation of ‘booked’ and ‘provisional’ events;
- Intuitive system is easy for new staff to pick up and use;
- One system serves multiple departments across the organisation;
- Identification of ‘top spenders’ allows more effective marketing;
- Support for marketing campaigns;
- Eliminates errors and enables staff to focus on more customer contact;
- Supports high quality service for clients with fully automated and professional system with access to checklists and deadlines;
- Easy to use and navigate system saves time and minimises training required;
- Instant access to Financial Revenue Summaries that identify sources of business and new opportunities;
- Valuable sales information including conversion rates, reasons for losing a booking;
- Quick access to information using ‘universal search’ function;
- Easier maintenance of system with all updates done remotely, no need for internal IT resources;
- Enhanced client communication with event reports;
- Reduce admin for sales staff so they can focus on new business;
- Anywhere, anytime access to system enables team to check availability out of the office e.g. at exhibitions/shows.
Final comment from Rebecca
Get in touch if you’d like to learn more about how you can introduce live availability and instant bookings at your venue using Priava.