Introduction

Key Challenge

When the announcement was made about Priava’s legacy system Events Perfect coming to end of life, the management team at Merewether Surfhouse were initially reluctant to want to move as the existing system was working well for them and they were unsure about the cloud. Office Manager at Merewether Surfhouse, Megan Baird comments on the initial perceptions about the cloud, “We were a little bit tentative with it at first, not knowing what it was all about and how the information was going to be stored. We wanted to know whether our information was going to be safe, because up until that point we had everything saved on a remote server, which was quite contained. Initially the thought of moving to the cloud was more scary than exciting but when looked into it, we realised that it made a lot more sense for our business. Being able to access the system from anywhere, even at home, and the ability to have lots of different people working from the same system at the same time was far more suited to our needs.”
Once the decision to move to the cloud was made, the management team looked into a number of different cloud-based providers and in the end it was decided that Priava was the best fit for their business, not only because of the functionality but also because of their existing relationship with the team. Megan explains, “The advantage of going with Priava was that they already had our information and understood what we needed from a venue management solution. Being able to transfer some of the information that we had in Events Perfect across to Priava was much easier than it would have been if we were starting from scratch with an alternative provider. Furthermore, being able to speak to people that understood our business was a big advantage.”

Megan Baird
Senior Manager
Merewether Surfhouse

The Results
Why cloud? – Eliminating need for a server and IT support
Accessible anytime, anywhere – Encourages team collaboration and allows management team to provide support remotely
Easier to train new staff
Greater efficiency
Easy to produce business intelligence reports
Summary
- Reduced investment in IT capital equipment and cost-savings through diminished dependence on IT support
- Centralised system encourages team collaboration
- Mobility – Staff can access system away from their desk
- Intuitive system that is easy to use and train new staff
- Greater efficiencies and time saved
- Real-time availability enables staff to identify opportunities for increased venue occupancy
- Customisable system allows administrators to build catalogue items and packages to ensure all revenue is allocated correctly
- Easy to create meaningful reports for senior management team
- Streamlined booking processes by creating templates for contracts, quotations, invoices and more
Final comment from Megan
Favourite Feature
Get in touch if you’d like to learn more about how you can introduce live availability and instant bookings at your venue using Priava.