RBG Kew’s events team has been established for over 10 years and has grown to 9 people over two locations, Kew Gardens just 10 miles west of central London by the banks of the River Thames and Wakehurst Place, a magnificent Elizabethan Mansion set in 465 acres of country estate midway between London and Brighton. Early growth of RBG Kew as a popular venue for weddings, private parties, gala dinners, conferences and other corporate events led to the adoption of Events Perfect in 2004, which was a substantial improvement over the original manual paper-based system.
The launch of Priava Cloud was a timely answer to the demand for Kew’s seven venues across the two locations, with an eighth coming on stream in Spring 2014. RBG Kew is positioned as one of the top venues in the UK and the very high levels of customer service and attention to detail offered by the events team are essential ingredients of Kew’s venue and event management proposition. Although Events Perfect did its job well, Kew’s events team recognised the potential value of increased levels of flexibility and ease of use afforded by Priava Cloud.
Event Sales Coordinator
Royal Botanic Gardens, Kew
Switching to Priava Cloud
Greater flexibility and availability
Supporting High quality services for clients
The Cloud Advantage
Smooth transition as planned
Minimal training saves time and money – New starters are “up and running in no time”
‘Block booking’ feature saves significant time
New flexible reporting – “a nice surprise”
Multi-tasking: saving time for the team and its clients
No longer do clients have to explain everything to another member of the team
• Faster and easier to use;
• More flexible reporting;
• Reduced time spent on training;
• Higher productivity due to multi-tasking;
• ‘New starters’ can get up to speed quicker;
• ‘Block-Booking’ feature saves time;
• Better service for clients;
• Centralised solution means that information is accessible and up-to-date;
• High reliability and up-time;
• Location –independent – can take advantage of ‘hot-desking’.