An enterprise-grade venue & event management solution
Award-winning Isaac Theatre Royal reports dramatic performance increase for venue and event bookings. Adoption of new cloud-based technology maximises occupancy of multiple spaces.

Introduction

Situated in the heart of Christchurch, The Isaac Theatre Royal opened in 1908. A 106 year old Historic Edwardian Heritage Theatre with up to 1292 seats, the ‘ITR’ is the chosen home for Royal NZ Ballet, NZ Opera, Showbiz Christchurch, Christchurch Arts Festival, The Imperial Russian Ballet, and numerous international touring productions.

Following the devastating earthquakes of 2011, a huge restoration project was undertaken and the entire auditorium and foyer areas of the Theatre were spectacularly rebuilt and restored.  Many important heritage features were retained including the magnificent original 1908 painted ceiling dome, the façade and the 1928 marble staircase. Following restoration to its superb original Edwardian-style, the Theatre went on to win two prestigious property awards at the 2015 Property Council New Zealand and Rider Levett Bucknall Awards held in Auckland.  More recently the theatre was recognised by the Champion Canterbury Business Awards 2016 winning ‘Retail/Hospitality Small Enterprise’ for ‘dynamic professionals providing a phenomenal customer experience’ as well as The Press Champion Canterbury Supreme Small Enterprise Award and the Entertainment Venues Association of NZ Supreme Venue of the Year Award and Medium Sized Venue of the Year Award at the annual 2016 EVANZ conference.

The Isaac Theatre Royal, with its stunning interiors, flexible catering options and full bar facilities provides guests with unique and versatile entertainment spaces, and is a premier venue for a broad range of functions from performing arts through to hospitality events and also wedding receptions.

Key Challenge – Opening of newly built theatre required modern system to manage increasing number of venue spaces and events

Event Delivery & Client Relations Manager at Isaac Theatre Royal, Freya Alexander, explains why they needed to invest in new technology, “Before the re-building of the theatre after the earthquakes the small management team used to be reliant on a very basic Microsoft Word/Excel system for booking and managing events. It was impossible to access easily or share knowledge across the events team and all the information was stored locally on a hard drive. Luckily that hard drive was recovered after the quakes. Prior to re-opening of the main theatre auditorium in late 2014, and with additional venue spaces such as The Gloucester Rooms, we had already received a large number of bookings. This was already around 50% higher than previously, so it was obvious we needed a more modern venue and events management solution to support this growth.”

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