• Venue and event management in the cloud

London Borough of Ealing upgrades to Priava

Greater flexibility, operational efficiencies and future proofing for busy hospitality & events team

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Introduction

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With a potential capacity of up to 100 events per week and operating 362 days per year, the events team for the London Borough of Ealing manages almost 3,000 events a year on average and growing. All are hosted by the Council in a total of 14 halls and meeting rooms across two locations in the Borough including the historic Town Hall, a spectacular Grade II listed Victorian building from 1887 and still serving the local community over 125 years later.

"We now have a highly flexible system that helps the team to optimise our complex business needs, offering value for money for the citizens of the London Borough of Ealing in support of its “One Council” world class, customer centric approach."

London Borough of Ealing

Jane Coughlan

Hospitality & Events Manager

London Borough of Ealing


The team’s portfolio provides a diverse range of facilities for 10 to 500 guests, including a beautiful hall seating 450 people theatre style, with an impressive stage for live performance. With the Registry Office on site at the Town Hall, the team provides an attractive one stop shop for civil ceremonies, weddings and receptions in addition to dinners, conferences, meetings, training days and private parties. There is even a fully equipped dance studio.

What it is like to use Priava

Summary

The benefits that Ealing has achieved through the use of the Priava cloud-based venue management solution so far include:

  • Multi-tasking between duties – can open different tabs/windows simultaneously;
  • Improved customer service and value for money to public;
  • Future-proofed solutions – new features introduced when available;
  • No on-going capital investments required;
  • Support for ‘Repeat Events’ saves hours of work;
  • Better staff cover with support for remote working;
  • Less training required as system is both intuitive and user-friendly;
  • High availability and redundancy of system;
  • Excellent vendor support.

Jane concludes, “We now have a highly flexible system that helps the team to optimise our complex business needs, offering value for money for the citizens of the London Borough of Ealing in support of its “One Council” world-class, customer-centric approach.”

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