• Venue and event management in the cloud

Royal Botanic Gardens, Kew

Royal Botanic Gardens, Kew adopts Priava Cloud for greater flexibility and ease-of use for events management

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Introduction

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The Royal Botanic Gardens, Kew is a world famous scientific organisation, internationally respected for its outstanding living collection of plants and world-class Herbarium as well as its scientific expertise in plant diversity, conservation and sustainable development in the UK and around the world. Kew is a major international visitor attraction. Its landscaped 132 hectares and RBG Kew’s country estate, Wakehurst Place, attract over 1.5m visits every year. Kew was made a UNESCO World Heritage Site in July 2003 and celebrated its 250th anniversary in 2009.

Key Challenge – Wanted more flexibility and ease-of-use

RBG Kew’s events team has been established for over 10 years and has grown to 9 people over two locations, Kew Gardens just 10 miles west of central London by the banks of the River Thames and Wakehurst Place, a magnificent Elizabethan Mansion set in 465 acres of country estate midway between London and Brighton. Early growth of RBG Kew as a popular venue for weddings, private parties, gala dinners, conferences and other corporate events led to the adoption of Events Perfect in 2004, which was a substantial improvement over the original manual paper-based system.

“We are very pleased with the new system. It is faster and easier to use and we are already benefiting from its enhanced flexibility. Priava have been very supportive and are always happy to help”

Royal Botanic Gardens, Kew

Rachael Proudlock

Events Sales Coordinator

Royal Botanic Gardens, Kew

 

The launch of Priava Cloud was a timely answer to the demand for Kew’s seven venues across the two locations, with an eighth coming on stream in Spring 2014. RBG Kew is positioned as one of the top venues in the UK and the very high levels of customer service and attention to detail offered by the events team are essential ingredients of Kew’s venue and event management proposition. Although Events Perfect did its job well, Kew’s events team recognised the potential value of increased levels of flexibility and ease of use afforded by Priava Cloud.

What it is like to use Priava

Summary

The benefits that Royal Botanic Gardens, Kew has achieved through the use of Priava cloud so far include:

  • Faster and easier to use
  • More flexible reporting
  • Reduced time spent on training
  • Higher productivity due to multi-tasking
  • ‘New starters’ can get up to speed quicker
  • ‘Block-Booking’ feature saves time
  • Better service for clients
  • Centralised solution means that information is accessible and up-to-date
  • High reliability and up-time
  • Location –independent – can take advantage of ‘hot-desking’

Rachael summed up the team’s experience of Priava Cloud so far, “We are very pleased with the new system. It is faster and easier to use and we are already benefiting from its enhanced flexibility. Priava have been very supportive and are always happy to help”.

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